THE SOFIVE standard

At Sofive, we want everyone to feel safe and aware. We have implemented a new guideline for our staff and players to ensure a safe and healthy environment.

Sanitation

CLEANING PROTOCOL

Our cleaning schedules and procedures have been greatly enhanced to maintain a high level of hygiene across all of our facilities. Our trained staff sanitize the fields daily (doors, goals, turf, walls, and nets) with industry leader cleaning vendors.

SANITIZER STATIONS

Hand sanitizer stations are installed throughout the facility, including at the entrance, lounge area, bathrooms, and field area, and filled with an alcohol-based solution following CDC recommendations.

Health Declaration & Waiver

CHECK IN AT THE 
HEALTH DESK

Our trained health desk staff will run you through our health protocols including temperature check (must be lower than 100.4 F), health check (online questionnaire), hand sanitization, sanitizing fogger (installed at the entrance lobby), and will provide to the group organizer individually wrapped sanitizing wipes to clean the field high-touch points (field doors).

CONTACT TRACING & HEALTH CHECK

Every visitor (players, spectators, staff, and vendors) must fill our online health questionnaire prior to entering the building.

WAIVERS

All players and guests will be required to check in at the front desk and complete a mandatory health declaration form before entering the fields or lounge. Complete online here.

FACE COVERING

Face masks are required to enter the building and must be worn properly (as per CDC guidelines) at all times except when playing on the field. Adjacent fields are separated by a newly installed plastic screen protection.

Playing Safely

LIMITED CAPACITY

To help with social distancing we will be operating at limited capacity: 1 person per 350+ sq. ft. of space on-and-off the fields (and 25-35 ft ceiling height), i.e. better than most local authority guidelines on indoor capacity and gathering limitations.

WORKING TOGETHER

If you are planning to start playing at Sofive please keep the following in mind:
1. Do not come if you feel unwell or have a temperature over 99.5F (or 100.4F).
2. Wash hands before and after playing.
3. Let us know if you or anyone in your household develop Covid-19 symptoms.
4. Wipe down equipment with the sanitiser provided before and after use. If you have feedback for us, please contact us.

IMPROVED AIR QUALITY

Increased fresh air intake with open windows and large bay doors, and enhanced ventilation with superior-grade filters.

OUTDOOR AREA

Spectators/parents/attendants are welcome to use our newly installed outdoor heated terrace while our indoor dining is temporarily on pause; after their games, groups are able to enjoy food & drinks outdoors while keeping 6-feet apart from other groups.

In-Center Safety

STAFF TRAINING

All staff will be trained on sanitation and disinfection protocols and will be required to complete a health check prior to starting work, wear a mask at all times and wear gloves whilst on shift.

PROTECTION SCREENS

Plexiglass partitions are installed at all front desks and cafes.
Staff will be required to wash their hands before their shift, after completing cleaning tasks and frequently throughout shift.
Adjacent fields are now separated/isolated with plastic protection screen to avoid contact from one group to another (team pod concept).

PERSONAL PROTECTIVE EQUIPMENT

Personal protective equipment (PPE) is provided to our staff and is required to be worn at all times.

TEMPORARILY ON PAUSE

Equipment rental (balls and training bibs), indoor dining, showers, water fountains, and locker rooms are temporarily not available; events, tournaments, and birthday parties are not hosted on this time.

ANY QUESTION?

How is Sofive responding to the COVID-19 outbreak? 

We are taking many steps to ensure customer and staff safety whilst playing and these are outlined in more detail in each of the sections on the main page under the following headings; cleaning & sanitation, health check, playing together safely, social distancing and staff and community safety.

Is Sofive Open?

Yes, Sofive is open and follows CDC, State, and County guidelines to keep everyone safe.

What happens if Sofive is shutdown?

In the case of a new shutdown, Sofive will contact each participant to reschedule their bookings/games for when it is deemed safe to play by the regulatory authorities.

What happens if a player in a league gets a positive COVID-19 test result?

If Sofive is made aware of a positive test result for a player in a league, that player's team as well as the team(s) exposed to close contact with them (as defined by the CDC), will need to observe a 14-days quarantine (no games/training at Sofive) and provide negative test results for all the players on the roster before return to play. Missed games/training will be rescheduled

How do I make a booking?

Do I need to pay before arriving to play?

Yes full payment is required in advance by phone by on sofive.com. 

Can I turn up and play without a booking?

No, all bookings must be made in advance.

What payment methods are being accepted?

Credit or debit card, no cash payments are being accepted at the moment.

Do I need to complete a waiver/health check before playing?

Yes a waiver is required for the first time you play and a health check is required each time you play.

Do all my friends and guests need to complete one too?

Yes all people entering must complete a health check.

Am I required to wear a face covering to come to Sofive?

Yes.

How often are the fields being sanitized?

Once per day overnight.

How often are the facilities being sanitized?

Deep clean will happen daily as well as regular sanitizing through the day in high traffic areas.

Will hand sanitizer and PPE be available for me to use?

Yes hand sanitizer will be available at multiple locations throughout the facility. Masks are not provided however will be available should you forget to bring yours. Masks are available for a charitable donation.

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