THE SOFIVE standard

At Sofive, we want everyone to feel safe and aware. We have implemented a new guideline for our staff and players to ensure a safe and healthy environment.

Sanitation

CLEANING PROTOCOL

Our cleaning schedules and procedures have been greatly enhanced to maintain a high level of hygiene across all of our facilities. Daily medical grade disinfection with industry leader cleaning vendors.

SANITIZER STATIONS

Hand sanitizer stations will be available for you to use next to fields and across the facilities. Use of hand sanitizer is mandatory before checking in and will be provided at the main entrance.

Health Declaration & Waiver

CHECK IN AT THE 
HEALTH DESK

When you enter a center, one of our trained staff member will take your temperature at the Health Desk. If the temperature is above 100.4 degrees, you will not be allowed inside.

WAIVERS

All players and guests will be required to check in at the front desk and complete a mandatory health declaration form before entering the fields or lounge. Complete online here.

FACE COVERING

Face coverings are required at check-in and in lounge.

Playing Safely

LIMITED CAPACITY

To help with social distancing we will be operating at limited capacity (based on our certificate of occupancy and following local and state authority orders).

WORKING TOGETHER

If you are planning to start playing at Sofive please keep the following in mind:
1. Do not come if you feel unwell or have a temperature over 99.5F (or 100.4F).
2. Wash hands before and after playing.
3. Let us know if you or anyone in your household develop Covid-19 symptoms.
4. Wipe down equipment with the sanitiser provided before and after use. If you have feedback for us, please contact us.

Staff Safety

STAFF TRAINING

All staff will be trained on sanitation and disinfection protocols and will be required to complete a health check prior to starting work, wear a mask at all times and wear gloves whilst on shift.

EQUIPMENT

Plexiglass partitions are installed at all front desks and cafes.
Staff will be required to wash their hands before their shift, after completing cleaning tasks and frequently throughout shift.

PERSONAL PROTECTIVE EQUIPMENT

Personal protective equipment (PPE) will be provided and is required to be worn at all times.

ANY QUESTION?

How is Sofive responding to the COVID-19 outbreak? 

We are taking many steps to ensure customer and staff safety whilst playing and these are outlined in more detail in each of the sections on the main page under the following headings; cleaning & sanitation, health check, playing together safely, social distancing and staff and community safety.

How will I find out that Sofive is open? 

All our centers have now reopened! You can book a field online my clicking the button below:

What playing options will be available?

I had a block booking before you closed temporarily, how do I get that back?

Email or call your center and we will get that setup for you.

I’d prepaid for my block booking what’s happening with that money?

That will be applied to your new block as a credit.

I was playing in a league before you closed temporarily, when will those games be played?

We are closely monitoring local health authorities recommendations on when it is safe to play games and will replay when it is safe to do so. 

How do I make a booking?

How far in advance can I book?

4 weeks.

Do I need to pay before arriving to play?

Yes full payment is required in advance by phone by on sofive.com. 

Can I turn up and play without a booking?

No, all bookings must be made in advance.

What payment methods are being accepted?

Credit or debit card, no cash payments are being accepted at the moment.

Do I need to complete a waiver/health check before playing?

Yes a waiver is required for the first time you play and a health check is required each time you play.

Do all my friends and guests need to complete one too?

Yes all people entering must complete a health check.

Am I required to wear a face covering to come to Sofive?

Yes.

Do I need to wear a face covering whilst playing?

No, whilst on the field no face covering is required.

How often are the fields being sanitized?

Once per day overnight.

How often are the facilities being sanitized?

Deep clean will happen daily as well as regular sanitizing through the day in high traffic areas.

Will hand sanitizer and PPE be available for me to use?

Yes hand sanitizer will be available at multiple locations throughout the facility. Masks are not provided however will be available should you forget to bring yours. Masks are available for a charitable donation.

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Award-Winning Menu

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